We are happy to share the following message from our colleague Helen Spencer Oatey, University of Warwick
Philippe Lecomte, President of GEM&L

New book on relating at work

Language is core to the management of relationships, and so some of you may be interested in this new book:

Making Working Relationships Work: The TRIPS Toolkit for handling relationship challenges and promoting rapport Helen Spencer-Oatey and Domna Lazidou. Castledown Press.

This book presents an impact-oriented perspective on Helen’s rapport management framework, adapting and applying it particularly to relationships at work.

This is what two renowned experts in politeness theory have said about it:

A truly impressive book! Its accessible and easy manner belies its sophistication, resting as it does on a rich foundation of serious scholarship skilfully distilled from linguistics, psychology, sociology and more. I was expecting to read the book from an academic perspective, but I kept finding myself making mental notes on how to deal with my own workplace problems, both as an employee and as a manager – where was this book when I first had to run a department!

Professor Jonathan Culpeper, Head of Department of Linguistics and English Language, Lancaster University

Helen Spencer-Oatey and Domna Lazidou have achieved the impossible in writing an engaging and genuinely insightful book about the challenges of workplace relationships that is relevant for professionals, scholars, and students alike. Making Working Relationships Work introduces an accessible and practical framework for navigating relationships in the workplace that is carefully grounded in decades of painstaking empirical research. It’s a truly remarkable volume and a must-read for anyone who wants to know how to better manage working life.

Professor Michael Haugh, School of Languages and Cultures, The University of Queensland

The book is available from Castledown, as well as all good booksellers. It will also soon be available for libraries via EBSCO.

For further information, including comments from practitioners and other professionals, and a free download of Chapter 1, please see: https://globalpeopleconsulting.com/books